Last updated: 29 April 2025
Your privacy is important to VisitGuide.ai ("VisitGuide", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website, chatbot, and associated services (collectively, the "Services"). By using the Services, you acknowledge that you have read and understood this Policy.
This Policy applies to any visitor, prospective guest, or partner ("user", "you") who interacts with the Services. It does not apply to third‑party websites or services that may be linked from our platform.
| Category | Examples | How We Collect |
|---|---|---|
| Personal Data | Name, email address, phone number, booking details, preferences | Forms, live chat, bookings, support tickets |
| Usage Data | Pages viewed, chatbot prompts, clicks, referring URLs, timestamps | Automated tracking tools, cookies, server logs |
| Device & Technical | Browser type, operating system, device identifiers, IP address, approximate location | Automated tracking tools |
| Cookies & Similar Tech | Session cookies, analytics tags, marketing pixels | Your browser or device when you visit our site |