Privacy Policy

Your Privacy Matters to Us

Your privacy is important to us at visitguide.ai. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our chatbot and website. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect various types of information from visitors, including:

• Personal Information: When visitors book tickets, sign up for guided tours, or request more information, we may collect names, email addresses, and other contact details.
• Usage Data: We collect data on how visitors interact with our chatbot, including pages visited, queries made, and features accessed. This helps us improve our services.
• Device and Location Information: We may collect details about the device, browser type, and location to ensure optimal performance and a tailored experience.

2. How We Use Your Information

The information we collect is used to:

• Facilitate bookings, provide requested services, and respond to visitor inquiries.
• Enhance user experience by personalizing content and recommendations.
• Improve our chatbot functionality and ensure a seamless user experience.
• Generate analytics to understand visitor behavior and refine our services.

3. Data Security

We implement security measures to protect your personal information. While we strive to use commercially acceptable means to safeguard data, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data only in the following cases:

• With Service Providers: We may share data with third-party vendors who assist in operating our services. These providers are bound by confidentiality agreements.
• For Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities.

5. Use of Cookies

Our website uses cookies to enhance user experience and enable certain functionalities. By continuing to use our site, you consent to our use of cookies. You can manage your cookie preferences in our Cookie Settings page.

6. Multilingual Support and Data Localization

For users accessing the chatbot in multiple languages, data may be processed in servers located in different regions. We ensure compliance with local data protection laws.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

9. Your Rights

You have the right to:

• Access and correct your personal information.
• Request deletion of your data under certain conditions.
• Opt-out of data processing where applicable.

To exercise these rights, please contact us at info@visitguide.ai.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review it regularly.

11. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us at:

Email: info@visitguide.ai

Thank you for trusting visitguide.ai with your privacy.